“Our old software” syndrome

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A few days back, while prototyping a new solution for a customer, one of the key users said: “But in our old software it didn’t work like that.” I was about to try to explain why the change, but then the user’s boss said:

– We aren’t implementing a new solution so that everything can stay the way it was.

How often does it happen to you that your customers say to you a similar thing: “But in our old system…”? What do you say to them? How do you approach change when your consultant proposes a new way of doing things, or a new approach to a common problem?

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Serial Numbers Conundrum

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A blog reader has asked me for help about an allegedly strange behavior of items with serial number tracking. They had a customer who had serial number tracking switched on for an item with FIFO costing method. Whenever they posted a sales transaction, they chose the serial number manually. Then they noticed a puzzling behavior.

No matter the specification of the serial number on the sales lines, Microsoft Dynamics NAV seemed to be closing the item entries according to FIFO method. This effectively allowed a serial number to be sold twice (or more). They called for help.

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Cool undocumented feature

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I hate it when I don't have time to blog. I'd like if I could tell you what I've been doing, but let's leave it at this: I am enjoying…

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Microsoft Dynamics Sure Step 2.0

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A new version of Microsoft Dynamics Sure Step methodology was released yesterday and is available for download to all Microsoft Dynamics partners enrolled in a service plan. If you were a partner, and thought you had no reason to enroll in one before, now there is a compelling reason to do so. This version brings so many improvements over the previous one that it is really worth it. (more…)

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How critical is business intelligence?

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I was involved with three go-lives this month. Not all of them required the same level of engagement, that was the major survival factor for me, but nevertheless I got into an interesting discussion with a colleague.

– So it was three projects this month, huh? All of the NAV? – she asked.

– No, it was one NAV, two of them were business intelligence ones.

– Ah, ok, so they are not business critical. – she concluded.

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