One of the biggest obstacles of the ERP projects is the language. Not the spoken language, such as Spanish or German, but the lingo of the business, of the branch, of the company. The consultants speak their lingo. The customer speaks theirs. Especially in the early stages, the projects can fall apart on understanding each other.
If there is one profound risk that all ERP projects share, it’s that during requirement analysis and early stages of design the consultant won’t understand the customer’s need, and that the customer won’t really understand what consultant is proposing. A bad choice, and there goes another failed project.
Luckily, there is a tool in Sure Step which is used specifically to eliminate this risk of misunderstanding: the Solution Overview.