Cookbook user experience, anyone?
I’ll never forget my first NAV project. I was helping a customer migrate data from their old COBOL-based application, and was spending most of my time with a mid-aged lady who at first fascinated me with her mastery of their old application.
That was until I found out she actually had no clue whatsoever about what she was really doing.
What I perceived as her masterful dexterity with a character-based user interface of a DOS application, in fact was total cluelessness about both her business and her software.
Continue Reading Cookbook user experience, anyone?