“Our old software” syndrome

A few days back, while prototyping a new solution for a customer, one of the key users said: “But in our old software it didn’t work like that.” I was about to try to explain why the change, but then the user’s boss said:

– We aren’t implementing a new solution so that everything can stay the way it was.

How often does it happen to you that your customers say to you a similar thing: “But in our old system…”? What do you say to them? How do you approach change when your consultant proposes a new way of doing things, or a new approach to a common problem?

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How critical is business intelligence?

I was involved with three go-lives this month. Not all of them required the same level of engagement, that was the major survival factor for me, but nevertheless I got into an interesting discussion with a colleague.

– So it was three projects this month, huh? All of the NAV? – she asked.

– No, it was one NAV, two of them were business intelligence ones.

– Ah, ok, so they are not business critical. – she concluded.

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Architectures: Good, Bad and Ugly

Four months ago I attended a conference, where I had a chance to listen to Miha Kralj, an architect at Microsoft, talk about architectures. It was one of the best presentations I ever attended, and ever since I had this topic in queue, but never really had chance to write about it. Most of the stuff he talked about reminded me of some bad experiences about architectures on projects I’ve worked on. Most of stuff here is also not my original contribution to the universal pool of knowledge, and I reuse it with the permission of the author, so Miha, thanks! What I did, however, is that I applied general principles to specific Microsoft Dynamics NAV situations.

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Peugeot – Engineered to be enjoyed (or A simple way a car dealership can profit from an ERP system?)

About six months ago, when I was buying a car, a friend of mine, in a typical The Good, the Bad and the Ugly fashion, told me that there were two kinds of cars: good cars, and French cars. I bought a French car. I bought a Peugeot 407 SW (Peugeot says their cars are engineered to be enjoyed) and although I could do so, I am not going to make this a post about what went wrong with this car already so far. This is going to be a post about how the simplest of the features of an ERP system can influence customer (dis)satisfaction, and create long term decisions for, or against a car vendor. Also, not typical for me, I am speaking from the shoes of a customer, rather than consultant, this time. Quite a change for me.

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