Ideas in the cloud

Cookbook user experience, anyone?

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image I’ll never forget my first NAV project. I was helping a customer migrate data from their old COBOL-based application, and was spending most of my time with a mid-aged lady who at first fascinated me with her mastery of their old application.

That was until I found out she actually had no clue whatsoever about what she was really doing.

What I perceived as her masterful dexterity with a character-based user interface of a DOS application, in fact was total cluelessness about both her business and her software.

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Not very-well-known NAV blogs

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When I started blogging about Microsoft Dynamics NAV back in 2007 it was because there were not too many blogs on the topic at the time. There were a few notable ones, and that was it. If you wanted to track them all, it was a piece of a cake.

Today, there are hundreds of blogs, more or less frequently updated, sharing a lot of insight, opinions, tips, tricks and stuff. There is no way to keep an eye on a lot of them, and many of them are probably slipping under your radar.

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We don’t wear shoes, we use footwear!

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(A short, almost pointless rant about PMBOK vs. Sure Step nonsense)

Once, while preparing an important RFP response, a partner told me they don’t use Sure Step because they use PMI methodology. This made my toenails curl up—when people tell me they are using PMI methodology, they in fact tell me they are using no methodology at all. It’s simple:

  1. There is no such thing as PMI methodology
  2. Anybody familiar with PMI should know that

Another time a partner told me they preferred PMBOK to Sure Step. Now, while this was a better argument, it was still very much wrong. As if they told me they don’t wear shoes, because they wear footwear.

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Starting it from scratch – do you dare?

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(Three compelling reasons to reshape your business processes, not your software)

Has your computer ever crashed while you were doing something important, causing you to lose all your work? A natural first reaction to this situation is frustration: your work is gone, your effort went in vain, you’ll never do it as well as you did it the first time…

And yet, when initial frustration is gone, and you start doing it over again, from scratch, you are more likely to produce results of higher quality than the first time. Why? The reason for this is simply called—experience.

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