Sure Step in action: business process change
Service Providers (or colloquially partners) often refrain from undertaking organization or process changes during implementation projects of Microsoft Dynamics solutions. And it comes as no surprise: there are many risks related to it, and customizations are taken as a more traditional approach.
Customizations are easy to predict, they do come at risk, but at least the risks are known and often easily managed entirely within service provider’s organization and reach, while organizational change is unpredictable, and often exceeds consultants’ knowledge, experience and expertise.
However, with or without intention or consent, organizational change will always happen. No solution has ever been 100% fit, and since the customer must do their business with the solution, the remainder from fit to 100% will always and without exception be satisfied with an unmanaged, unintentional, but evolutionary process change.
Instead of leaving it all to chance, Sure Step offers much better ways.
Today I’ve completed delivering the Microsoft Dynamics Sure Step course in Belgrade, Serbia, and I totally enjoyed it. The discussions were great, there was a lot of experience accumulated in that room, and all of the thirteen people attending the training were participating and contributing knowledge. If ever, this time during training I got zillions of ideas for blog posts, too bad I forgot most of them immediately thereafter 🙂