Standard enemy

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The biggest jeopardies often lurk where we least expect them. When implementing an ERP system such as Microsoft Dynamics NAV, what should be one of our best allies, turns out to be our mortal enemy. It has a simple name: The Standard. Standard processes, standard functionality, standard documents, standard system. All these gizmos can turn into gremlins in a blink of an unattentive eye.

Standards are tricky. If during due dilligence, or diagnostic or analysis phase, we hear the prospect or customer utter the word “standard”, what do we instinctively do? Well, in a standard system, it’s pretty obvious what the standard is, and when the customer says that they “just have standard processes” it means that these processes are just covered with such a standard system, right? So we instinctively tend to skip the more detailed analysis of these, because after all, they are standard.

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Business case – do I eat it or?

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It’s a well known fact that IT projects fail every so often. Standish Group has been researching the success and failure factors of IT projects for a decade and a half, and they publish their results in their CHAOS report every two years or so. According to their 2006 report, only about 35% of projects can be categorized as successful, while 65% are declared unsuccessful. In this report, word unsuccessful can mean anything from exceeding time and/or budget (46% of projects) or failing altogether (19% of them). With such a huge proportion of projects going astray, maybe there was something wrong with these projects from the very beginning. Were the time and budget unrealistic? Were the project requirements, or even objectives, unrealistic? Maybe. Or maybe not. How can you tell?

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Am I Too Big for Microsoft Dynamics NAV

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[I edited this post once again. I see that it produces a lot of confusion, because people seem to think that this is what I claim, while I tried to convey that this is what some claim, but I think is false. Therefore, I strike this altogether, and redirect you to my original column at MSDynamicsWorld.com. Please, read that, not this. Thanks, and sorry for this mess.]

[I decided to edit this post and exclude all the argumentation it originally contained. There is no need for me to argue the same topics twice, and I really recommend that you visit and read my original column at MSDynamicsWorld.com]
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Ready, steady, what?

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Microsoft Dynamics NAV is soon to grow a generation older, when version 2009 is finally released. I already wrote about this version, and how it will come with all-new user interface, referred to as RoleTailored client. The best way to describe the changes in the interface in everyday terms, is that it is going through liposuction. The fat client we were so used to use is getting thinner. Not as thin as it gets, certainly not anorexic, but thin enough to introduce certain significant changes.

The biggest change is that, for the first time ever, the new client is not going to be an exclusive Microsoft Dynamics NAV client. The customers will be able to use the client both as a C/SIDE (good old fat) client, and new RoleTailored client. The and in the previous sentence is not really an and, and there is a big opportunity to really misunderstand the plans and strategy, and a huge opportunity (or better threat) to totally mess up the system during a 2009 roll-out. Let me explain.

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