Tag Archives: System

Standard enemy

The biggest jeopardies often lurk where we least expect them. When implementing an ERP system such as Microsoft Dynamics NAV, what should be one of our best allies, turns out to be our mortal enemy. It has a simple name: The Standard. Standard processes, standard functionality, standard documents, standard system. All these gizmos can turn into gremlins in a blink of an unattentive eye.

Standards are tricky. If during due dilligence, or diagnostic or analysis phase, we hear the prospect or customer utter the word “standard”, what do we instinctively do? Well, in a standard system, it’s pretty obvious what the standard is, and when the customer says that they “just have standard processes” it means that these processes are just covered with such a standard system, right? So we instinctively tend to skip the more detailed analysis of these, because after all, they are standard.

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Users never mess with the system

I’m still in Vegas, and this city is crazy. But it’s funny, us people in IT have a thing or two to learn from these people in gambling business. We have all been hearing from our customers how they want their systems reliable, available, and so. Well, what I’ve been seeing here for the past two days is a highly-available 24/7 service with full redundancy and failover clustering all in place. There are roulette and blackjack tables and slot machines in every free square foot, so it’s pretty darn scalable, too. There is zero downtime, entertainment never stops, and that’s pretty much the reason I write this post now, instead of sleeping. I almost feel the music is louder by the minute, probably proportionally so to how sleepy I am. I’m too old for this sh*t.

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