Service Providers (or colloquially partners) often refrain from undertaking organization or process changes during implementation projects of Microsoft Dynamics solutions. And it comes as no surprise: there are many risks related to it, and customizations are taken as a more traditional approach.
Customizations are easy to predict, they do come at risk, but at least the risks are known and often easily managed entirely within service provider’s organization and reach, while organizational change is unpredictable, and often exceeds consultants’ knowledge, experience and expertise.
However, with or without intention or consent, organizational change will always happen. No solution has ever been 100% fit, and since the customer must do their business with the solution, the remainder from fit to 100% will always and without exception be satisfied with an unmanaged, unintentional, but evolutionary process change.
Instead of leaving it all to chance, Sure Step offers much better ways.
Sometimes the Degree of Fit might seem like comparing apples and oranges. With 90 extremely detailed fits, and 10 high-level gaps, the degree of fit seems high, but it isn’t. 90 extremely detailed gaps, and 10 high-level fits, make the degree of fit seem low. In either case the degree of fit is unreliable and it doesn’t tell you anything at all.
For a degree of fit to be reliable, all the requirements should be specified roughly on the same level of detailedness. If they aren’t, you might have an extremely risky project before you, and you just don’t see it. Or you might have a slam dunk, and you stand scared to death by the non-existent risks you see all over.
In situations such as these you have to level the requirements to get a more meaningful figure, otherwise your Fit Gap Analysis doesn’t serve its purpose.
But how exactly do you tell apples from oranges in a requirements list?
If your Degree of Fit is just not there, or the balance between it and the budgetary estimate is not favorable, the risk that project will exceed the budget or not meet the requirements is high, but you might still decide to go on. In fact, most consultants often do, choosing to fight the odds. According to field reports, this approach often fails.
There are four things you can do to ensure the customer satisfaction while keeping the project in budget and still reducing the risks by increasing the degree of fit.
Fit Gap Analysis is one of the core activities of the Sure Step. It’s in fact so important that on most projects this activity should be done twice: the first time you do it on a very high level just get a quick overview of customer’s processes and requirements, and the second time you dive deep down into details to figure out everything.
Microsoft’s Sure Step team has been pretty busy recently. They have just published the new update to Microsoft Dynamics Sure Step methodology, which includes several important new features and many content updates worth your attention.
I’ve just downloaded and installed it and I am impressed with the improvements.