Tag Archives: Customer

10 reasons that make design absolutely necessary

Unfinished buildings, by net_efekt (on Flickr)Design is one of a kind. Other phases in Sure Step are understood and accepted as good and necessary. But design, do we really do that? Is it really necessary? Who’s going to pay for it? Does the customer really need all those documents? Instead of writing documents, you could have it developed in the same, or less time. And so on and so forth.

As a matter of fact, if you asked me to pick one single most important phase in a Sure Step project, then it’s the design. No second thoughts here, whatsoever.

Here I list the ten most important reasons that I believe make design absolutely indispensable.

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Sure Step in action: business process change

Service Providers (or colloquially partners) often refrain from undertaking organization or process changes during implementation projects of Microsoft Dynamics solutions. And it comes as no surprise: there are many risks related to it, and customizations are taken as a more traditional approach.

Customizations are easy to predict, they do come at risk, but at least the risks are known and often easily managed entirely within service provider’s organization and reach, while organizational change is unpredictable, and often exceeds consultants’ knowledge, experience and expertise.

However, with or without intention or consent, organizational change will always happen. No solution has ever been 100% fit, and since the customer must do their business with the solution, the remainder from fit to 100% will always and without exception be satisfied with an unmanaged, unintentional, but evolutionary process change.

Instead of leaving it all to chance, Sure Step offers much better ways.

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ERP Implementation Strategy Survey

Software Advice Houston Neal of Software Advice is running a survey about the ERP implementation strategies, with the goal of identifying the best one. The survey is very short, it will take only a couple of minutes and is aimed at helping future customers choosing the best strategy.

Even though I don’t think that anyone should follow the results of any survey when choosing their implementation strategy, the introductory article of this survey does a nice job explaining the three common approaches of implementing ERP. If you are an existing ERP customer, or a consultant, please take a half a minute and answer the questions there, and if you are a potential ERP customer, check the article to learn more about possible approaches your organization can adopt. If you missed the link at the beginning of the post, just click here.

I don’t know

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You are consulting for a customer, and they ask you:

“There is a problem with setup for this item, when I calculate the requisition plan, the system suggests purchasing it, while I have it on another location, and I’d like it to suggest transferring it from that location, instead of purchasing it. Can you fix it?”

Assume you aren’t completely sure in the answer. What do you tell them? What do you do?

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Top 5 qualities of a great Microsoft Dynamics consultant

image My last two posts have been a detour from my regular themes, into something that might remind you of human resources. I’ve explained what Microsoft Dynamics consultant does, and how it looks through phases of Sure Step implementation, and I promised to conclude this journey with explaining what I believe to be the 5 most important qualities every great Microsoft Dynamics application consultant must posses. So, here you go.

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