Tag Archives: CRM

Microsoft releases Sure Step 2012

imageA couple of days ago, at a Sure Step 2010 training at Sundsgården, Helsingborg, Sweden, while students were preparing to take the exam, one of the students asks me where she can download Sure Step 2010. I give her the link, but she tells me: “No, that’s Sure Step 2012, I’d like to download 2010”.

That came as a surprise. “No way” – I say – “It hasn’t yet been released.”

Or has it?

And then I check, and almost can’t believe it – it’s really there. I completely missed the tweets, the Facebook announcement, the LinkedIn discussions. It seems that I’m not particularly social nowadays. A quick check of Twitter shows me that there wasn’t too much buzz around it, and most of the blogosphere simply redelivers the same content, which either comes from the official announcement (which I also missed Smile) or from whoever blogged first.

Instead of giving a simple “excited” redelivery of the announcement, here’s my take on Sure Step 2012, what’s new, what’s not new (both sadly and thankfully).

Continue reading Microsoft releases Sure Step 2012

Microsoft Dynamics NAV 2009 R2 ships

imageI’m growing increasingly impatient as the progress bar on my File Transfer Manager is approaching 100%. Behind the cryptical download title—Dynamics.NAV60R2.HR.1097366.DVD.zip—hides the much awaited Microsoft Dynamics 2009 R2 HR (Croatian) release of Microsoft Dynamics NAV.

Yes, Microsoft Dynamics NAV 2009 has officially shipped, and you can download your copy at Microsoft Dynamics NAV 2009 R2 download page. You can also access the NAV 2009 R2 Launch Portal.

This is the first time ever, that any NAV product has shipped simultaneously in 43 countries in the world. For many countries, mine included, this is also the first release of NAV 2009.

Continue reading Microsoft Dynamics NAV 2009 R2 ships

Microsoft Dynamics Sure Step 2010 Content Update

fireworksI missed this by ten days, but it’s not exactly yesterday’s news yet. Microsoft has released a content update for Sure Step 2010, bringing some new content for NAV, AX, GP and CRM, and also introducing some functional changes to Sure Step application.

Here’s what’s new in the latest release:

  • GP 2010 updates, now with guidance on Project Accounting, Business Intelligence reporting, upgrade questionnaires and links to the business process flows. 
  • Management Reporter questionnaire applicable to all ERP solutions. 
  • Service Industry-specific content for AX, including guidance for:
    • Professional Services, included Legal Services and Government Contractors
    • Advertising
    • Architecture, Engineering and Construction
  • AX Process Flows added for Human Resourcces, Quality and Master Planning.
  • NAV Process Flows, Go Live List and Upgrade Questionnaires updated.
  • Microsoft SharePoint 2010 site project creation, enhanced to allow sub-site creation. 
  • CRM Customer Care Accelerator with fact sheets, presentations, questionnaire with fit analysis and architecture assessment.

If you have access to PartnerSource, you can access Sure Step 2010 here.

ERP will make my problems go away!

Some say that ERP will solve all your problems. A deus-ex-machina which takes you to the promised land and brings you years of prosperity and bliss. Reduced operating costs and administrative overhead, improved inventory, higher customer retention, better profitability. It will streamline, improve, integrate, leverage, increase all your good things, and reduce, decrease, eliminate all your bad things.

You don’t buy it, do you?

ERP may help you solve your problems. Eventually.

First thing it will do, though, is—expose them. The question is… are you ready to face them?

Continue reading ERP will make my problems go away!

Decisions Fall 2010

Decisions Fall 2010It seems like yesterday that I was posting about this last time, but time does run fast. And so do technology and innovation. Decisions virtual conference is here again, this time in its Fall 2010 edition, bringing a lot of fantastic content split into four separate tracks (AX, GP, NAV and CRM) delivered over four days, starting with November 1. For me, and I believe you too, the most important day is the NAV day, which will be delivered on November 3.

Continue reading Decisions Fall 2010